Refund policy
Customer satisfaction is our priority. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at devikaj@amayaworld.com. Please note that returns will need to be sent to the following address: 31 River Ct, Apt 1904, Jersey City 07310
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The return cost is borne by the customer. We do not provide free returns. The cost of return shipment will be deducted from the final refund. A 10% restocking fee will also be deducted from your refund.
You can always contact us for any return question at devikaj@amayaworld.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. The cost of return shipment will be deducted from the final refund that you will receive. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at devikaj@amayaworld.com.
At Amaya, we’re committed to delivering your handcrafted pieces with care. All orders are processed within 1-2 business days, and you’ll receive a confirmation email once your package is on its way.
We reserve the right to change our return and refund policy at any time to comply with applicable legal requirements.
Address : 31 River Ct, 1904, Jersey City, NJ 07310, United States
E-mail : devikaj@amayaworld.com
Contact form : https://www.amayaworld.com/pages/contact-us
Phone : +1 2017361390
Company Name : Amaya World LLC
Company Number : +1 2017361390
Customer service : Monday to Friday from 9 a.m. to 8 p.m.